Terms & Conditions

Return & Refund Policy

Thanks for shopping at Sporting Life Turangi.

If you have an issue regarding your purchase, you are welcome to contact us to exchange it for a full refund, a store credit or an alternative product. We do not offer refunds simply for ‘change of mind’.

Refunds

To be eligible for a refund, your item must

  • be unused and in the same condition you received it,
  • be in the original packaging,
  • have the receipt or proof of purchase.

You have 30 days to return an item from the date you received it.

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping Costs

Shipping costs are non-­refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sporting Life Turangi is located at: The Mall, Town Centre, Turangi 3334.

Cancellations

If you cancel your order prior to shipment, no penalty will be applied and you will be eligible for a full refund.

For any cancellations after shipment, you must return the item in the original packaging to claim a refund. Shipping costs will not be refunded.

Delivery Policy

We deliver to New Zealand and Australia.

New Zealand:
  • Free shipping on orders $100 and over.
  • Flat rate of $7 shipping for orders under $100. Some larger items may incur additional charges, we will advise at the time of dispatch.
Australia:
  • Free shipping on orders $250 and over.
  • Flat rate of $15 shipping for orders under $250. Some larger items may incur additional charges, we will advise at the time of dispatch.

Estimated Delivery Times

We will process and dispatch orders usually within 1-3 days of your order being received. Actually delivery time will depend on your location.

Currency

Sporting Life Turangi is a New Zealand based business and all transactions will be billed in New Zealand dollars.

Information Security

The Sporting Life Turangi website does not store any credit card details and is protected by Secure Sockets Layer (SSL).

 

Contact Us

For any further queries, please contact us at 07 386 8996 or sport.life@xtra.co.nz.

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